#product Created at 070923 # [Anonymous feedback](https://www.admonymous.co/louis030195) # [[Epistemic status]] #shower-thought Last modified date: 070923 Commit: 0 # Related # Build products - Focus on making products that users truly love and have a passionate relationship with. Build for that first passionate user rather than scale. - First impressions matter - think about all the small touches and moments that delight users, not just the big marketing launch. Surprise and delight. - Support and customer service is critical - have your product builders doing support to close the feedback loop. - Reduce churn by showing existing users you care - small gestures like handwritten thank you notes make a difference. - Hire those who can work remotely with discipline. Respect people's time and focus. - Experiment and test different ideas to motivate and delight users. Not everything will work but keep trying. - Growth comes from a healthy interaction between conversion rate and churn. Reduce churn through customer intimacy. - Build products that are easy to use and intuitive, not just feature-rich. Fill the knowledge gap. The key is building that emotional connection and relationship with users, not just delivering functionality.