#negotiation Created at 2023-01-06 # [Anonymous feedback](https://www.admonymous.co/louis030195) # [[Epistemic status]] #shower-thought Last modified date: 2023-01-06 Commit: 0 # Related # TODO > [!TODO] TODO # Negotiation labelling Labeling is a technique used in negotiation to validate emotions by acknowledging them, building trust and intimacy. To use it effectively, pay attention to the other person's words, tone and body language and then label the emotion with simple, objective language. It can be powerful for diffusing negative emotions and reinforcing positive ones, if used with care. ## Example Person A: "I'm really frustrated with the way this negotiation is going. It feels like we're not making any progress." Person B: "It sounds like you're feeling frustrated with the progress we've made so far." Person A: "Yes, I am. I feel like we're just going in circles and not getting anywhere." Person B: "I can understand why you might feel that way. It seems like we've hit a roadblock and are having trouble finding a solution that works for both of us." Person A: "Exactly. I just don't know how to move forward from here." Person B: "I can see how that might be frustrating for you. It seems like we're stuck and need to find a new approach." By acknowledging and labeling Person A's emotions, Person B is able to show empathy and understanding, and help to diffuse some of the frustration and negative feelings that are present in the conversation. This can create a more productive and collaborative atmosphere for the negotiation.