# Metadata Source URL:: https://en.wikipedia.org/wiki/Service_level_indicator Topics:: #efficient-software --- # Service level indicator - Wikipedia ## Highlights > [!quote]+ Updated on 211122_162132 > > In information technology, a service level indicator (SLI) is a measure of the service level provided by a service provider to a customer. SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs);[1] an SLI is thus also called an SLA metric.