# Metadata Source URL:: https://en.wikipedia.org/wiki/Service-level_objective Topics:: #efficient-software --- # Service-level objective - Wikipedia ## Highlights > [!quote]+ Updated on 211122_162124 > > A service-level objective (SLO) is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of the Service Provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding.