Service Level Indicator - Wikipedia - en.wikipedia.org ![rw-book-cover|200x400](https://readwise-assets.s3.amazonaws.com/static/images/article0.00998d930354.png) ## Metadata - Author: **en.wikipedia.org** - Full Title: Service Level Indicator - Wikipedia - Category: #articles - Tags: #efficient-software - URL: https://en.wikipedia.org/wiki/Service_level_indicator ## Highlights - In information technology, a service level indicator (SLI) is a measure of the service level provided by a service provider to a customer. SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs);[1] an SLI is thus also called an SLA metric.