In Search of Excellence - Thomas J. Peters
## Metadata
- Author: **Thomas J. Peters**
- Full Title: In Search of Excellence
- Category: #books
## Highlights
- The hardest thing to manage is the “soft stuff,” especially culture. ([View Highlight](https://read.readwise.io/read/01j6akd7rdggfr2938c6tys7sg))
- If you want to understand the success of Johnson & Johnson, 3M, Wal-Mart, and the original HP, look to the fact that they organize themselves into small, relatively independent units, held together by common goals and cultural norms. ([View Highlight](https://read.readwise.io/read/01j6akj4kva95mj186ddepxvae))
- The top companies make meaning, not just money. ([View Highlight](https://read.readwise.io/read/01j6akq3cm26braezcvpdkkeds))
- Nemeroff finds three principal themes in an effective service orientation: (1) intensive, active involvement on the part of senior management; (2) a remarkable people orientation; and (3) a high intensity of measurement and feedback. ([View Highlight](https://read.readwise.io/read/01j6kjca2xnbp4zwz738agvycm))
- We’ve mentioned that many of our excellent companies are obsessed by service. ([View Highlight](https://read.readwise.io/read/01j6rdyesjrtq1rjyp0nqkc7re))
- Caterpillar offers customers forty-eight-hour guaranteed parts delivery service anywhere in the world; if it can’t fulfill that promise, the customer gets the part free. ([View Highlight](https://read.readwise.io/read/01j6re0dymy9mfrzae6hqbegzb))
- “The company’s operating principles seem to be an individual version of the Boy Scout law: the main principles are excellence of quality, reliability of performance, and loyalty in dealer relationships. ([View Highlight](https://read.readwise.io/read/01j6re3smf2ea8a0qhh92tsq8h))
- In the original excellent companies research and in our continuing pursuit of the matter, we repeatedly found examples of those who pursue quality with quixotic zeal. Digital clearly falls into that category. The corporate philosophy states that “growth is not our principal goal. Our goal is to be a quality organization and do a quality job, which means that we will be proud of our work and our products for years to come. ([View Highlight](https://read.readwise.io/read/01j6rf7q48s448pv2h978vy060))