Feedback loops when building is abundant
As AI makes software easier to build, learning what users need takes a larger share of the work.
As building software gets easier, I keep thinking about how long it still takes to find out whether what I’ve built is useful.
The loop used to look something like this:
| Step | What took time |
|---|---|
| Have an idea | Usually the easy part |
| Build it | A large part of the work |
| Get feedback | Wait for someone to use it and understand where they get stuck |
AI can shorten the building step enough that feedback takes a much larger share of the loop. Taste matters more when there are many versions I could make quickly. I still have to decide which one is worth putting in front of someone.
Sometimes I can spend tokens to get useful feedback before anyone tries the product. A model might notice that three clicks could be two, or recognize a confusing interaction from patterns it has already learned. Those are changes I can make and test cheaply.
Other problems take more empathy. Someone might reach a screen and have no idea what to do next, even though every button works. A model can suggest why that might happen. Watching a person use the product gives me a way to check the suggestion.
That distinction affects what I’d build next. If the missing knowledge can come from another prompt, I can keep iterating immediately. If it depends on how people use the product, I need to get it into their hands and leave enough time to learn from them.
It also changes the build-versus-buy question. An existing product may have years of feedback behind an interface that looks simple enough to recreate in an afternoon.
Further context
Related notes
- Build versus buy with AI essays Accumulated feedback changes the cost of recreating a product.
- Build products frameworks Learning what users need through use and support.
- Hyperparameter search in startup frameworks Iteration as a way to learn which product choices work.
- Intelligence is now about good prompts essays
- Continuous Discovery Habits_ Discover Products That Create Customer Value and Business Value book notes
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